Thursday, August 11, 2011

Pendleton Woolen Mills

Jill's Journal: Chances are you’ve heard the name Pendleton Woolen Mills at some point, whether it’s because of the famous Pendleton plaids, or women’s or men’s wear, or the home goods or blankets. The Beach Boys even wore Pendleton shirts on two of their iconic album covers. This sixth-generation, family-owned business has 70 stores across the country as well as a strong catalogue and Internet presence.

But in this day and age with most textiles made in other countries, I’ll bet most people outside the Pacific Northwest don’t realize there’s an actual woolen mill and it’s in…Pendleton! The company has seven total facilities, five of which are in Oregon and one each in Washington and Nebraska. Pendleton Woolen Mills got its start elsewhere in Oregon in 1863 and in 1909 expanded to Pendleton. They took over a defunct, 1895 woolen mill and remain at the same location today. It’s here that all of their exquisite Indian blankets are made.

Pendleton’s Indian blankets are jacquard, or woven on a loom “interlacing several hundred warp threads to create a rich, colorful, often intricate double-sided pattern (Pendleton USA).”

They’re based on the tradition of Indian Trading Blankets, harkening back to when Europeans came to these lands and found wool blankets to have remarkable trade value. Pendleton’s Indian blankets, although introduced just 102 years ago, have a tremendous following.

“Car loads of blankets traveled from Pendleton, Oregon to the Southwest tribes to be exchanged for silver jewelry, wool, or other items of value. The colorful blankets were integrated into everyday and ceremonial uses; part of a dowry, weddings, gift giving, pow wows, dance prizes, naming ceremonies, funerals, and memorials (sometimes blankets are packed in a coffin or a coffin is lined with a blanket to keep the loved one warm on his journey).

“The value of the blanket is practical from an economic standpoint. For a time, there were two things acquired by young people for security in case of economic hardship; a Bulova watch for a man and a good blanket for a woman; either one of which could be pawned for a fair amount of money to tide them over to better times. Rarely did the owner not return to reclaim the blanket as soon as possible.” –Pendleton USA

My favorite facts about Pendleton Woolen Mills: not only are these blankets made in the USA, but they use pure virgin wool, or real wool that is shorn from a sheep (apparently not always the case in other manufactured wool items). Pendleton Woolen Mills practices vertical manufacturing, meaning they purchase the wool straight off the sheep and control the product all the way to the consumer.

The vivid colors and wild patterns at every turn are a feast for the eyes. Unfortunately, the mill was in summer shutdown mode this week, so we saw it idle instead of in operation. Our tour was actually quite a disappointment, not because the mill was quiet, but because our young guide seemed ill-prepared to lead a group. She simply hustled us through the factory and nervously threw a few words our way before trailing off her sentences without finishing them. Her answers whenever someone in the group had a question did kind of crack me and Rob up because it sounded like she was making them up as she went along. (For instance, one lady asked where the sheep that produce the wool are located and she said something to the effect of, “Hmmm, they come from Oregon, I guess... Oh and Washington. And probably Idaho. And...Chile. Oh wait, they come from all over the place.”) And then the tour abruptly ended, but she didn’t say it was over – she just walked away and left the 20 or 25 of us standing there wondering if we should follow her. It was very bizarre and one of the poorest factory tours we’ve been on.

Luckily, the gorgeous blankets and other Pendleton products all over the store, where the tour so conveniently started and ended, almost helped us forget the disappointment of the tour. We could have gone on quite the shopping spree and easily found 100 items – blankets, clothing, etc. – we would have loved to purchase, but didn’t. It wasn’t the high prices that kept our wallets closed, as these are wonderful, high-quality products that last…it was the “dry clean only” that kept me in check! These days, with little kids, if I can’t wash it, I probably don’t need it. :)

4 comments:

Jill said...

I've never before shared a private email publically, but I don't think this gentleman will mind. We are always surprised (and delighted) when someone other than family or friends comes across our little blog! This one REALLY surprised us. :)

This was from August 17, 2011:
Dear Ms. Williams:

Your blog via a Google alert on August 12, 2011 came to our attention. We were dismayed at your review of our Pendleton Woolen Mills, Pendleton, Oregon tour. We have checked into the matter and have found that your tour guide is very young, uncomfortable in large groups and should not have been placed in the position of guide. It was very unfortunate and we apologize for our short-comings. We have re-reviewed our quality control tour guide selection process as a result.

We do hope that you are able to attend the Pendleton Round-Up at a future date and on your next trip to Pendleton will take another mill tour. We have such interesting information to share!

Consumer feedback is important to Pendleton and we appreciate you taking the time to let us know about your disappointing experience. Pendleton takes pride in “Warranted to Be” quality, product style, and service. Please give us another opportunity to win back your confidence.

With good wishes, we remain.
Sincerely,
Mort Bishop III
President

Jill said...

Dear Mr. Bishop,

Apologies for the delay in responding. As you can imagine, we were quite surprised to receive your note (especially as I don’t believe our last name is anywhere on our blog and yet you somehow procured it!). It’s a delight to know you valued our experience at your Pendleton location and it certainly restores our faith in American business.

Our tour guide was a very sweet young lady and I’m certain is very good at all other aspects of her job. However, she was clearly uncomfortable leading a tour and it showed. Future tour groups will definitely benefit from a more comfortable and knowledgeable guide. Thank you for making the experience better for future guests.

While our tour left a lot to be desired, we found your store at the Pendleton location to be outstanding. As you know, you have a wonderful product. My husband owns several Pendleton shirts and I’m quite certain more of your products are in our future. We look forward to a future “re-do” of our Pendleton Woolen Mills tour.

Best Regards,
Jill Williams
RVfor5.com

Jill said...

Jill: Thank you for your reply. We look forward to your next visit in Pendleton! Mort

Jude said...

So where do the sheep originate from? I'm hoping from humane shearing farms. Please share, thank you